Service Catalog – Support & Operations

Our Service Catalog is a document that describes the services offered by the support and operations team, including their scope, related service items, and expected timelines.

Its purpose is to provide transparency, standardization, and clear expectations between the service provider and clients or internal users. The catalog helps users understand:

What services are available
What is included in each service
Expected delivery or support timelines
How requests are categorized and handled

This catalog is also an important reference for service management, operational alignment, prioritization, and continuous improvement initiatives, ensuring a more efficient and consistent support experience.

	Service Catalog Amber Compounding Pharmacy
	Revision 1.0.0 | 02 May 2026
Service	Service Item	Expected Timeframe
System Access	Access	02:00 Hours
	Workstation	02:00 Hours
Portal Access	Portal Access	24:00 Hours
Phusion Access	Audit (Logs)	24:00 Hours
	Work Schedule	24:00 Hours
	Profiles	24:00 Hours
	Users	24:00 Hours
Customer Service	Sending Attachments	24:00 Hours
	Cost Analysis	24:00 Hours
	Service Screen	02:00 Hours
	Customize Excipient/Capsule	08:00 Hours
	Delivery	24:00 Hours
	Print Order	24:00 Hours
	Trading Screen	24:00 Hours
	Quotation	02:00 Hours
	Customer Profile	24:00 Hours
	Suggested Price	02:00 Hours
CRM	Sales Management	24:00 Hours
	Continuous Usage Monitoring	24:00 Hours
Registrations	Customers	24:00 Hours
	Agreements	24:00 Hours
	Stores	24:00 Hours
	Suppliers	24:00 Hours
	Compounding Formula	24:00 Hours
	Laboratories	24:00 Hours
	Prescribers	24:00 Hours
Digital Channels	Message Configuration	24:00 Hours
	Message and Response Configuration	24:00 Hours
	ChatBot Questions	08:00 Hours
	WhatsApp Questions	08:00 Hours
	Synchronization ChatBot	04:00 Hours
	Synchronization WhatsApp	04:00 Hours
Verification (Pre-Production)	Pharmaceutical Verification	24:00 Hours
	Prescription Calculation	04:00 Hours
	Label Printing	04:00 Hours
	Weighing Sheet Printing	24:00 Hours
Batch Verification	Calculation Engine	24:00 Hours
	Loss Entry	24:00 Hours
	Perform Verification	24:00 Hours
Configuration	Calculation Engine	24:00 Hours
	Price Formation	24:00 Hours
	Instructions	24:00 Hours
Insurance Plans	Insurance Plans	24:00 Hours
Pharmacy Data	Pharmacy Data Registration	40:00 Hours
Dashboard	Service Dashboard	24:00 Hours
	POS Dashboard	24:00 Hours
	Orders Dashboard	24:00 Hours
	Prescribers Dashboard	24:00 Hours
	Production Dashboard	24:00 Hours
Inventory	Inventory Control	04:00 Hours
	Homeopathic Dynamizations	24:00 Hours
	Locations	24:00 Hours
	Product Movements	24:00 Hours
	Minimum and Maximum Levels	24:00 Hours
	Traceability	24:00 Hours
	Transfers	24:00 Hours
Financial	Current Accounts	24:00 Hours
	Tax Bookkeeping	24:00 Hours
	Chart of Accounts	24:00 Hours
Cashier Flow	Batch Settlement	24:00 Hours
	Cashier Flow Guidelines	24:00 Hours
Purchasing Management	Quotation	24:00 Hours
	Purchase Order	24:00 Hours
Delivery Management	CSV Export (Excel)	24:00 Hours
	Packing List	24:00 Hours
Order Management	CSV Export (Excel)	08:00 Hours
	Order Management	24:00 Hours
	Printing	24:00 Hours
Label Printing	Products/Raw Materials	40:00 Hours
Inbound Invoices	Invoice Registration	24:00 Hours
	Inventory Verification/Update	24:00 Hours
	Returns	24:00 Hours
	Invoice Manifestation	24:00 Hours
Included Prescriptions Log	Prescription Book	24:00 Hours
	Pharmacy Data	24:00 Hours
Checkout	Cashier Control	24:00 Hours
	Cashier Closing	24:00 Hours
Parameters	Cards Configuration	24:00 Hours
	Insurance Plan	24:00 Hours
	Discounts	24:00 Hours
	Deliveries	24:00 Hours
	Inventories	24:00 Hours
	Production Workflow	24:00 Hours
	Purchasing Management	24:00 Hours
	Checkout	24:00 Hours
Monitored Weighing	Scale Communication	08:00 Hours
	Implementation	40:00 Hours
Average Weight	Scale Communication	08:00 Hours
	Average Weight Guidelines	24:00 Hours
Prescribers	Prescribers Registration	40:00 Hours
Products	Price Update	24:00 Hours
	Registration Products	24:00 Hours
	Inventorys	08:00 Hours
	Incompatibilidades	24:00 Hours
Production	Standard Formula	08:00 Hours
	Production Order Printing	24:00 Hours
	Produce Standard Formula	24:00 Hours
	Produce Formulas	24:00 Hours
Quality Control	Certificate of Analysis	24:00 Hours
	Technical Specifications	24:00 Hours
Reports	Customers	24:00 Hours
	Salesperson Commissions	24:00 Hours
	Prescriber Indicators Comparison	24:00 Hours
	Inventory Control	24:00 Hours
	Inventory Control with Pricing	24:00 Hours
	Sales Summary	24:00 Hours
	Invoice Copy	24:00 Hours
	Payment Method	24:00 Hours
	Order Management	24:00 Hours
	Order Management	24:00 Hours
	Quotation and Order Items	24:00 Hours
	Insurance Plan Listing	24:00 Hours
	Inventory Listing	24:00 Hours
	Patient Listing	24:00 Hours
	Negotiation	24:00 Hours
	Quotations and Orders by Prescriber	24:00 Hours
	Quotations and Sales by Product	24:00 Hours
	Losses	24:00 Hours
	Inventory ABC Curve Position	24:00 Hours
	Outbound ABC Curve Position	24:00 Hours
	Purchasing Report	24:00 Hours
	Expired Batch Report	24:00 Hours
	Delivered Items Report	24:00 Hours
	Visit Report	24:00 Hours
Utilities	Configure Labels	24:00 Hours
	Configure Order Printing	24:00 Hours
	Configure Product Labels	08:00 Hours
	Label Printing	08:00 Hours
	Customer Satisfaction Survey	24:00 Hours
Medical Visits	Medical Representative Registration	24:00 Hours